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SHIPPING

Welcome to Equipped 4x4! We understand that getting your items quickly and efficiently is important to you, and we are committed to providing timely and reliable shipping services. This Shipping Policy outlines the procedures and guidelines that govern the shipment and delivery of products you purchase from our store.

Processing and Dispatch Times

Our shipping process begins once your payment has been cleared. Typically, items are dispatched from our warehouse within 1 to 2 working days after receipt of cleared payment. This ensures that your purchases are on their way to you as quickly as possible.

Delivery Timelines

The estimated delivery times vary depending on your location within Australia:

  • Victoria: Approximately 3-8 working days
  • New South Wales (NSW), South Australia (SA), Australian Capital Territory (ACT), and Queensland (QLD): Approximately 5-10 working days
  • Western Australia (WA), Northern Territory (NT), and Tasmania (TAS): Approximately 7-14 working days

Please note that these timelines are estimates and actual delivery times may vary based on factors beyond our control, including but not limited to logistical issues or delays from our delivery partners.

Delivery Services

We utilize a variety of delivery partners to ensure that your items reach you no matter where you are located. However, we cannot guarantee delivery on specific dates or times as these aspects are beyond our control.

Undeliverable Packages

Occasionally, packages are returned to us for various reasons:

  • Inaccurate Address: If your package is returned due to an address discrepancy, our customer care team will contact you for correction. Please note that a re-delivery fee will apply.
  • Unsuccessful Delivery Attempt: If you are not present when your package is delivered and it requires a signature (e.g., items delivered by Australia Post), a notification will be left in your mailbox with instructions for picking it up at your local post office. For items delivered by courier services such as Aramex or Allied Express, arrangements will usually be made in advance to schedule delivery at a convenient time. If you miss the scheduled delivery, a re-delivery fee will apply.
  • Rejected by Receiver: If the item is a gift, please ensure the receiver is aware of the delivery to prevent rejection. If the package is returned to us, a re-delivery fee will be incurred.

Extended Delivery Times

The delivery times provided by our courier partners are for reference only and may extend beyond the expected due to unforeseen circumstances. If you do not receive your item within ten business days, please contact our customer service team for assistance.

Undeliverable Postcodes and Special Conditions

While we strive to deliver products Australia-wide, some postcodes may be undeliverable for specific SKUs. In cases where an extra shipping fee is required due to the location, customers will be informed and given the option to proceed with additional costs or cancel the order. Orders that cannot be delivered will be automatically cancelled and refunded, with email notifications sent out. For deliveries to remote areas, please contact your account manager to ensure successful order processing.

International Shipping

At this time, Equipped 4x4 does not offer international shipping. Our services are limited to domestic deliveries within Australia.

Exclusions

We do not ship to P.O. boxes or APO/FPO addresses to ensure efficiency and security in deliveries.

Pick-up and Courier Arrangements

To maintain efficiency in our distribution center, we do not allow pick-ups or customer-arranged couriers from our warehouse. This policy ensures that all goods are dispatched promptly and securely.

Contacting Customer Service

If you have any questions or concerns regarding your order or our shipping practices, our customer service team is here to help. You can reach them through the contact information provided on our website.

Conclusion

At Equipped 4x4, we are committed to providing you with exceptional service from the moment you place your order until it arrives at your doorstep. We appreciate your understanding of our shipping policy and look forward to serving you. Thank you for choosing Equipped 4x4 for your outdoor adventure needs. Enjoy your products and the great experiences that await you!