REFUNDS
At Equipped 4x4, we are committed to ensuring that each of our customers is satisfied with their purchase. Our refund policy is designed to be transparent and straightforward, aligning with the Schedule 2 to the Competition and Consumer Act 2010 and Parts 6 and 7 of the Competition and Consumer Regulations 2010 of Australia. This policy outlines the conditions under which refunds are processed, helping you understand how we protect your rights as a consumer.
Overview
Purchases made at Equipped 4x4 are subject to the terms of our refund policy. We offer a 30-day return window for items, under the conditions outlined below. All prices and refunds are in Australian Dollars (AUD).
30-Day Return Policy
Customers have 30 days from the date of receipt to initiate a return if they are dissatisfied with their purchase for any reason. To be eligible for a return and subsequent refund, items must be unused, in the same condition that you received them, and returned in the original packaging.
Restocking Fee
There is a 15% restocking fee on all returns, except in cases of faulty or incorrect items. This fee covers the administrative costs associated with processing your return and restocking the item. When your refund is processed, it will be the purchase price minus this restocking fee and minus any original shipping costs, if applicable.
Faulty or Incorrect Items
If the item you received is faulty or not as described, please contact us immediately. Equipped 4x4 will cover all shipping costs to return the faulty or incorrect item and no restocking fee will be applied. You will have the option to receive a full refund, a replacement item, or an exchange, based on your preference.
Processing Returns for Faulty or Incorrect Items
- Initiate the Return: Contact us within 30 days of receiving the item via our website’s customer service portal. Please provide your order number, a description of the issue, and photographic evidence of the fault or incorrect item.
- Return Shipping: We will provide a prepaid return shipping label for you to send the item back to us.
- Refund or Replacement: Once we receive the returned item and confirm the issue, we will process your refund, replacement, or exchange promptly.
Refund Processing Time
Refunds are processed within 10 business days of receiving and inspecting the returned item. You will be notified via email once your refund has been processed. The refund will be issued to the original method of payment used at the time of purchase.
Non-Returnable Items
Please note that certain types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
Steps to Initiate a Return
- Contact Customer Service: Reach out via our support center on our website. Provide details about the item and the reason for the return.
- Receive Return Authorization: Once your return is approved, you will receive an email with a return authorization number and instructions on how to ship the item back to us.
- Ship the Item: Pack the item securely and include all original packing materials, manuals, and accessories. Send the item to the address provided in our return instructions.
Exchanges
If you prefer to exchange an item rather than receive a refund, please note that shipping costs for the exchange will be your responsibility. Exchanges are subject to item availability.
Conclusion
Your satisfaction is paramount to us at Equipped 4x4. We strive to provide not only the best products but also the best customer service and support. Our refund policy is an integral part of our commitment to you, designed to ensure a transparent and reassuring shopping experience. Should you have any further questions or need assistance with a return, our customer service team is ready to help. Thank you for choosing Equipped 4x4.